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How do I verify my identity?
Identity verification is mandatory for security. Follow these steps:
- Go to the Profile section.
- Click on "Verification".
- Upload a color photo of your Passport or ID Card (both sides).
- Wait for confirmation (usually within 10 minutes to 24 hours).
How long does it take to withdraw funds?
The average withdrawal time depends on your account status:
- Standard: Up to 3 days.
- Gold: Up to 24 hours.
- VIP: Under 4 hours.
Note: Payment provider processing time may vary.
Why was my deposit rejected?
Common reasons include:
- Insufficient funds in your bank account/e-wallet.
- Incorrect card details (CVV, Expiry Date).
- Bank restrictions on international or online transactions.
Please try a different payment method or contact your bank.
Can I change my account currency?
No, the account currency is selected during registration and cannot be changed later. If you need a different currency, you must block your current account and create a new one with the desired currency.
I forgot my password. What do I do?
Click on "Forgot Password" on the login screen. Enter your registered email address, and we will send you a link to reset your password. Check your spam folder if you don't see the email within a few minutes.
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